Shyvonne Giggers

Dallas, Texas 75248
469-254-7745 ● rcshyvonne@aol.com

SUMMARY OF QUALIFICATIONS

Highly driven, personable, and creative professional with valuable experience providing administrative support in high volume organizations. Over 10 years experience in administrative support and clerical duties.

SELECTED ACHIEVEMENTS & SKILLS

Office Clerk

Maintains fax machines, assists users, send faxes, and retrieve and route incoming faxes.
An answers incoming telephone call determines purpose of callers and forwards calls to appropriate personnel or department.
Answers questions about organization and provides callers with address, directions and other information.

• Dispatch experience
• Customer Service
• Computer skills
• Organizational skills
• Phone skills
• Problem solving skills
• Organize files

PROFESSIONAL EXPERIENCE

Express Professionals Clerical Office Worker

November 2011 - January 2014 Dallas, TX.

·   High volume call center inbound/outbound. Effectively assisted stock holders questions and issues in regards to investments and proxy.

·   Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

·   Open, sort, and distribute incoming correspondence, including faxes and email.

·   File and retrieve corporate documents, records, and reports.

·   Greet visitors and determine whether they should be given access to specific individuals.

·   Attend meetings to record minutes.

·   Set up and oversee administrative policies and procedures for offices or organizations.

·   Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.

·   Answer phone calls and direct calls to appropriate parties or take messages.

·   Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.

·   Provide clerical support to other departments.

 

ACCOMPLISHMENTS & AWARDS

·   Outstanding Employee Performance , 2012

 

EDUCATION & ACADEMIC EXPERIENCE

Certificate, Legal Assistant - Rose State College, Oklahoma City , OK

TOOLS & TECHNOLOGY

·   Microsoft word 2010, Microsoft Excel, Access, Outlook,

·   Firefox

·   Ability to operate standard office equipment